How do I know if you have received my order? When you place an order, you will receive an email containing your order number and order details. If you did not receive this email, please check your junk folder and if it's not there, please contact our customer care team or email us sonalla@nycmail.com and we will resend you your order confirmation. Can I make changes to my order? Unfortunately, we cannot make any changes to your order after it has been placed. However, if you have entered the incorrect shipping address please contact us within 1 hour of placing your order. Remember to include your order number, address and any other relevant information. Note: Sonalla is not responsible once your package has left our warehouse facility. I need to cancel my order - How do I do this? Unfortunately, we cannot cancel your order after it has been placed. How do I know my order has been shipped? You will receive an email with your tracking information from us once we have dispatched your order.

What payment options do you offer? Credit/Debit Card: Visa, Mastercard, American Express

Can I get next day or express shipping? While we aim to get your order out as soon as possible, we do not offer next day shipping for the time being. Your order will be sent from our warehouse and shipped standard delivery. Why is my delivery taking longer than expected? While the whole world is experiencing the effects of COVID-19, border restrictions and minimal flight availability, we cannot guarantee your delivery will be made within the timeframe set by our courier companies.

All items are final sale and non-refundable.

FAQ

We've compiled a list of your most frequently asked questions to ensure your shopping experience is as seamless as possible. If you're unable to find the answer you're looking for, please send us an email at sonalla@nycmail.com

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